Terms of Use

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FEDBIZ ACCESS TERMS OF USE

CONSENT TO RECEIVE ELECTRONIC RECORDS

By participating in the products or services on the site, you signify your express consent to receive information from Company in electronic format. You will need a computer with browser and Internet access to receive such electronic records. Electronic records may include terms and conditions, agreements, privacy policies, and other items.

LICENSE TO USE THIS SITE

Upon your agreement to the Agreement, the Company hereby grants you a non-exclusive, non-transferable limited license to use this site in strict accordance with the terms and conditions in this Agreement and as permitted via instructions on this site. You agree not to make any false or fraudulent statements in your use of or to gain access to this site. You acknowledge and agree that all content and services available on this site are property of the Company and its advertisers and licensors and are protected by copyrights, moral rights, trademarks, service marks, patents, trade secrets, and other proprietary rights and laws, in the U. S. and internationally. All rights not expressly granted herein are fully reserved by the Company, its advertisers and licensors. You agree to pay for any and all purchases and services made using your name and credit card through this Site, not to challenge any such charges and to pay for all collections and/or attorneys fees resulting from any non-payment.

LICENSE RESTRICTIONS

Use

You agree not to make any false or fraudulent statements in your use of or to gain access to this site or during your use of this site. Except as may be explicitly permitted through this site, you agree not to save, download, cut and paste, sell, license, rent, lease, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from materials, code or content on or from this site or that is property of Company or any advertiser offering materials through our programs. Systematic retrieval of data or other content from this site or the site of any party offering materials through this site to create or compile directly or indirectly, a collection, compilation, database or directory without written permission from the Company is prohibited. In addition, use of the content or materials for any purpose not expressly permitted in this Agreement is prohibited.


FEDBIZ ACCESS TERMS AND CONDITIONS

GENERAL

User agrees to honor any and all Terms and Conditions applicable to their Professional Agreement with Company.

Company offers various Products, Services, and Subscription Packages intended to assist User in marketing their entity to interested local, state, or federal government contracting resources.

The products, services, and/or subscription packages purchased by User constitute the “Professional Agreement” between User and Company.

Depending on the combination of products, services, or subscription packages that constitute the User’s Professional Agreement with the Company, the specific terms and conditions outlined for “Products”, “Services”, and “Subscription Packages” will be recognized by both User and Company as applicable to User’s Professional Agreement.

“Products” are defined as any solution provided by Company in exchange for a fixed price that results in a deliverable “good” (report, document, etc.) to the User.

“Services” are defined as any solution provided by Company in exchange for a fixed price that results in delivery by Company to User of information, data or strategy in a format other than those defined as Products.

“Subscription Packages” are defined as any service billed as a cyclical recurring charge by the Company to a User in exchange for ongoing proprietary access to information, databases, or some other valuable commodity owned or managed by Company.

PRODUCTS

If a User’s Professional Agreement with Company includes one or more Products, the following terms and conditions are applicable:

Company is responsible for delivering stated Product in a reasonable format and timeframe, based on the product description and as outlined in “Product Agreement”.

User is responsible for reading, agreeing to and returning the “Product Agreement” to Company prior to work beginning for Product fulfillment.

User will be asked to pay additional fees for support / continued engagement beyond the scope of the standard Product deliverable(s) and timeframe(s) (varies based on product ordered).

SERVICES

If a User’s Professional Agreement with Company includes one or more Services, the following terms and conditions are applicable:

Company is responsible for delivering stated Service in a reasonable format and timeframe, based on the service description and as outlined in “Service Agreement”.

User is responsible for reading, agreeing to and returning the “Service Agreement” to Company prior to work beginning for Service fulfillment.

User will be asked to pay additional fees for support / continued engagement beyond the scope of the standard Service deliverable(s) and timeframe(s) (varies based on product ordered).

SUBSCRIPTION PACKAGE

If a User’s Professional Agreement with Company includes one or more Subscription Packages, the following terms and conditions are applicable:

User is responsible for continued utilization of FedBizAccess government contracting database. User is responsible for engaging their Company representative if they have questions about database utilization.


CANCELLATION POLICY

PRODUCTS

User can cancel Product purchase by sending an email to cancellation@FedBizAccess.com within 48 hours of the acceptance of this agreement and receipt of payment.

The email must the include name of the business, business phone number, and the word CANCEL in the body of the email. No refunds will be issued after registrations or renewals of Product are submitted. After 48 hours there will be a cancellation fee not to exceed the full amount of the purchase.

No refunds will be issued after the initial 48 hour period of acceptance of this agreement. Regardless of the approved cancellation timeframe, once work has begun on a product, any refund will be minus time spent on that service or product. The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges. By acceptance of this agreement you are bound to all its Terms and Conditions.

SERVICES

User can cancel Service purchase by sending an email to cancellation@FedBizAccess.com within 48 hours of the acceptance of this agreement and receipt of payment.

Regardless of the approved cancellation timeframe, once work has begun on a product, any refund will be minus time spent on that service or product.

The email must the include name of the business, business phone number, and the word CANCEL in the body of the email. No refunds will be issued after Service has been fully delivered. After 48 hours there will be a cancellation fee not to exceed the full amount of the purchase.

No refunds will be issued after the initial 48 hour period of acceptance of this agreement. The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges. By acceptance of this agreement you are bound to all its Terms and Conditions.

SUBSCRIPTION PACKAGE

If you wish to cancel your FedBiz Access Subscription License, you must submit a written request to cancellation@FedBizAccess.com and in order to expedite the cancellation process call our Customer Service number 888-801-8495. You will be required to speak to a member of our Client Services Team to facilitate your cancellation request. Once you’ve spoken with a Client Services Specialist, you will receive a cancellation confirmation code via email, completing your cancellation. Cancellation requests may only be submitted by the authorized billing contact on your subscription/account.

Due to proprietary information, there are no refunds for subscription package. Cancellation requests must be submitted no later than 5 business days prior to the date of your next billing cycle, and may not be applied retroactively. Cancellation can be made at any time prior to your first monthly charge.

Your FedBizAccess Subscription includes a Set-Up / License Fee. This license fee allows the user to access Company’s proprietary government contracting database. Accessing the Company’s proprietary government contracting database activates your License. Once your license is activated, you are no longer eligible to a refund of fees paid for your license to Company’s proprietary database.

While FedBizAccess may elect at any time to offer payment options to its members, the FedBizAccess service is an annual subscription. Additionally, once a client has received access to the proprietary data contained within the FedBizAccess Data Intelligence database, the client has the ability to download, copy or otherwise leverage the data provided. Therefore, any fees (including account set-up fees) paid to FedBizAccess that result in the client receiving access to the FedBizAccess Data Intelligence database are non-refundable.

You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames and passwords, you have the ability to use your account. The fact that you do not do so is not relevant – you are still obligated to pay for the subscription/account. Even an unused account uses valuable system resources.

Written notification of cancellation must include customer name, company name, CAGE Code, address, and telephone number, and the effective date of termination of the subscription/account. Completion of the cancellation process will result with a cancellation email containing a confirmation code. Subscriptions/accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur periodic service charges until properly terminated.

To ensure that your credit card will not be charged for your next billing period, it is your responsibility to make sure the cancellation policy is followed and confirmation has been received via email to complete to process.

If a dispute does result prior to cancellation being received by FedBiz Access then you will be responsible to incur any costs incurred by both parties until the proper cancellation process has been followed.

Please ensure that your credit card details are kept up to date. If we are unable to process payment from your card, we regret that it will be necessary to suspend your access to the subscription sections of the Paid For services until you provide us with details of a valid credit card. You can do this by calling our customer service department at 877-376-4249. You will still be liable for any outstanding payments that could not be met when your account was suspended.

Refunds are not available for online subscriptions

You will not receive a refund for billing that has already occurred.

*Subscription Cancellation Policy: You may cancel your FedBizAccess subscriptions at any time by calling 888-801-8495. If you choose to discontinue your membership, you will no longer be charged the recurring membership fee, and you will retain access to your membership through the last day of the last cycle for which you were billed.

Payments are processed through Authorize.net, a Visa (NYSE: V) company and one of largest online payment gateways. Fed Biz Access takes credit card security very seriously. For single purchases, your full credit card number is never stored after the transaction is processed. For recurring payments, such as the subscription service, your information is only stored by Authorize.net. Fed Biz Access does not store full credit card numbers.