CANCELLATION POLICY

PRODUCTS

User can cancel Product purchase by sending an email to cancellation@FedBizAccess.us within 48 hours of the acceptance of this agreement and receipt of payment.

The email must the include name of the business, business phone number, and the word CANCEL in the body of the email. No refunds will be issued after registrations or renewals of Product are submitted. After 48 hours there will be a cancellation fee not to exceed the full amount of the purchase.

No refunds will be issued after the initial 48 hour period of acceptance of this agreement. Regardless of the approved cancellation timeframe, once work has begun on a product, any refund will be minus time spent on that service or product. The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges. By acceptance of this agreement you are bound to all its Terms and Conditions.

SERVICES

User can cancel Service purchase by sending an email to cancellation@FedBizAccess.us within 48 hours of the acceptance of this agreement and receipt of payment.

Regardless of the approved cancellation timeframe, once work has begun on a product, any refund will be minus time spent on that service or product.

The email must the include name of the business, business phone number, and the word CANCEL in the body of the email. No refunds will be issued after Service has been fully delivered. After 48 hours there will be a cancellation fee not to exceed the full amount of the purchase.

No refunds will be issued after the initial 48 hour period of acceptance of this agreement. The customer agrees not to stop pay on any types of payment including but not limited to Credit Cards, Checks, ACH, or Check Drafts. Any charges of a stop payment or dispute to any bank or payment processor will be in direct violation of this agreement and all charges associated with this action will be passed on to the customer, not limited to attorney fees and bank charges. By acceptance of this agreement you are bound to all its Terms and Conditions.

SUBSCRIPTION PACKAGE

If you wish to cancel your FedBiz Access Subscription License, you must submit a written request to cancellation@FedBizAccess.us and in order to expedite the cancellation process call our Customer Service number 888-801-8495. You will be required to speak to a member of our Client Services Team to facilitate your cancellation request. Once you’ve spoken with a Client Services Specialist, you will receive a cancellation confirmation code via email, completing your cancellation. Cancellation requests may only be submitted by the authorized billing contact on your subscription/account.

Due to proprietary information, there are no refunds for subscription package. Cancellation requests must be submitted no later than 5 business days prior to the date of your next billing cycle, and may not be applied retroactively. Cancellation can be made at any time prior to your first monthly charge.

Your FedBiz Access Subscription includes a Set-Up / License Fee. This license fee allows the user to access Company’s proprietary government contracting database. Accessing the Company’s proprietary government contracting database activates your License. Once your license is activated, you are no longer eligible to a refund of fees paid for your license to Company’s proprietary database.

While FedBiz Access may elect at any time to offer payment options to its members, the FedBiz Access service is an annual subscription. Additionally, once a client has received access to the proprietary data contained within the FedBiz Access Data Intelligence database, the client has the ability to download, copy, or otherwise leverage the data provided. Therefore, any fees (including account set-up fees) paid to FedBiz Access  that result in the client receiving access to the FedBiz Access  Data Intelligence database are non-refundable.

You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames and passwords, you have the ability to use your account. The fact that you do not do so is not relevant – you are still obligated to pay for the subscription/account. Even an unused account uses valuable system resources.

Written notification of cancellation must include customer name, company name, CAGE Code, address, and telephone number, and the effective date of termination of the subscription/account. Completion of the cancellation process will result with a cancellation email containing a confirmation code. Subscriptions/accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur periodic service charges until properly terminated.

To ensure that your credit card will not be charged for your next billing period, it is your responsibility to make sure the cancellation policy is followed and confirmation has been received via email to complete to process.

If a dispute does result prior to cancellation being received by FedBiz Access then you will be responsible to incur any costs incurred by both parties until the proper cancellation process has been followed.

Please ensure that your credit card details are kept up to date. If we are unable to process payment from your card, we regret that it will be necessary to suspend your access to the subscription sections of the Paid For services until you provide us with details of a valid credit card. You can do this by calling our customer service department at 888-801-8495. You will still be liable for any outstanding payments that could not be met when your account was suspended.

Refunds are not available for online subscriptions

You will not receive a refund for billing that has already occurred.